Question 1

What time is check-in and check-out at Aparthotel Philipp?

Accepted Answer

Check-in is from 15:00 and check-out is by 10:00. Early check-in is available subject to availability.

Question 2

How far is Aparthotel Philipp from the lifts in Serfaus?

Accepted Answer

The cable cars are just a 5-minute walk from the hotel, making it one of the most conveniently located properties in Serfaus.

Question 3

Is there parking at Aparthotel Philipp?

Accepted Answer

Yes, free parking is available directly at the hotel in front of the main entrance. An EV charging point (Type 2, 11 kW) is also available. Please note that Serfaus village centre is car-free except for arrival and departure.

Question 4

Does Aparthotel Philipp have a wellness area?

Accepted Answer

Yes. The wellness area includes a heated indoor pool (28°C), a Finnish sauna, a bio steam sauna with coloured light, an infrared cabin, and a relaxation lounge. It is open daily from 15:00 to 20:00. Pool and sauna towels are provided in your apartment and exchanged on request.

Question 5

Is Aparthotel Philipp suitable for families with children?

Accepted Answer

Absolutely. The hotel offers travel cots, high chairs, and baby baths on request. In Winter, Serfaus-Fiss-Ladis is one of Austria's top family ski resorts, with dedicated children’s slopes and ski schools. In summer, activity parks in the mountains are easily reachable with numerous cable cars. Kids’ clubs for ages 3–14 operate during all seasons.

Question 6

Can I order fresh bread to be delivered to my apartment?

Accepted Answer

Yes. The hotel offers a daily bread delivery service operated by the local Althaler bakery. You can place your order online before 16:30. You can find the access details in your personal arrival information e-mail and in your apartment.

Question 7

Is Wi-Fi available at Aparthotel Philipp?

Accepted Answer

Yes, free high-speed Wi-Fi is available throughout the hotel.

Question 8

How do I get around Serfaus without a car?

Accepted Answer

Generally, distances from the hotel are conveniently walkable, as Serfaus is a small village. The cable cars and the village center are just 5 minutes on foot, and a 10 minute walk will get you to all restaurants and shops. For your convenience, Serfaus also operates a free underground funicular called the U-Bahn which runs through the village along the main street. The nearest stops to the hotel are the cable car station (Seilbahn) and the village center (Zentrum). The village is car-free except for arrival and departure, so the Dorfbahn is the main way to get around.

Question 9

What is included in the apartment at Aparthotel Philipp?

Accepted Answer

All apartments include a fully equipped kitchen with hob, microwave, toaster, kettle, filter as well as Nespresso capsule coffee machines, fridge with freezer compartment, and dishwasher. There is no oven in the kitchen. Cleaning supplies, dishwashing tablets and rubbish bags are also provided. Housekeeping is performed once per week, with towel exchange every four days or on request.

Question 10

Where is the nearest supermarket to Aparthotel Philipp?

Accepted Answer

There are two supermarkets in Serfaus, both within walkable distance in the village center: MPreis is approximately 5 minutes and Billa is approximately 7 minutes from the hotel on foot.

Question 11

Can I store my skis and boots in winter and bikes in summer at the hotel?

Accepted Answer

Yes. The hotel has a storage room next to the main entrance, with ski racks and ski boot dryers in winter, and space for a few bikes in summer subject to availability. You can access the storage room with your room key card. Several rental shops are close to the cable car station and offer an overnight depot so you can leave rental equipment very close to the cable cars — very handy if you don’t want to carry gear back to the hotel each day.

Question 12

What are the emergency numbers in Austria?

Accepted Answer

Single European emergency number: 112. Fire brigade 122, Police 133, Ambulance 144, Alpine Mountain Rescue 140. The nearest doctors are Med Serfaus (private physician, +43 5476 53000), Fissmed (private physician, +43 5476 6090) and Dr. Stefan (physician contracted with the statutory health insurance system, +43 5476 60660) . The nearest hospital is Bezirkskrankenhaus Zams, approximately 25 minutes by car.

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